REFUND & RETURNS POLICY

Custom transfers, clearly covered.

Effective September 26, 2026

Every Glitch Transfers order is produced specifically from the artwork, dimensions, quantities, and options submitted with the order. Because custom transfers cannot be restocked or resold, custom orders are generally final sale once production begins.

Please review artwork, spelling, transparency, sizing, quantities, shipping information, and product selections carefully before placing an order.

Contact us within 7 calendar days of delivery if:

• Your transfers have a verified printing or manufacturing defect.
• We produced the wrong design, size, quantity, or product.
• Items are missing from the package.
• The shipment arrived materially damaged in transit.

After reviewing the claim, Glitch Transfers may provide a reprint, replacement, store credit, or refund. A replacement or reprint is normally the first remedy for a verified production error.

Use our Contact page and include:

• Your order number and contact information.
• A short explanation of the problem.
• Clear photographs of the affected transfers, full quantity involved, packaging, and shipping label when applicable.

Please stop using or pressing transfers that appear defective and keep the transfers and packaging until the review is complete. We may request additional photos or a sample before approving a resolution.

Free reprints, returns, or refunds are not available for:

• Change of mind, cancelled projects, or orders no longer needed.
• Incorrect size, quantity, product, or option selected by the customer.
• Typos, layout mistakes, unwanted backgrounds, transparency issues, low-resolution files, or other problems present in submitted artwork.
• Minor color differences caused by screens, RGB-to-CMYK conversion, garment color, material, or normal production variation.
• Damage caused by incorrect heat, time, pressure, peel method, storage, washing, or application to an unsuitable material.
• Carrier delays, missed customer deadlines, or an incorrect delivery address supplied at checkout.

Contact us immediately if an order must be changed or cancelled. We will try to help, but cancellation or modification is not guaranteed once artwork processing or production has begun. Approved cancellations may be reduced by work already completed or nonrecoverable processing costs.

For shipping damage, retain the complete package and provide photographs promptly. Approved refunds are returned to the original payment method; financial institutions may require additional processing time.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Send your order number and photos through our contact form. We’ll review the issue and help determine the best resolution.